Looking for Support?

With CrowdTrackerPro™ we're determined to make life as easy as possible for you. While we're confident that you'll find our systems easy to use, it's only natural that you'll have questions from time to time.

The best way to contact us is by email provided when you signed up or by using the support form below.

Hours of Operation for Support

Support is available:
Monday to Friday
9am – 5.30pm
on Business Days.

Report a problem

For all support queries, please fill out the form below and we'll be in touch!

The information you provide us in the above form is for support purposes only. We will not use this information in any other way or pass your information on to any third party.

CrowdTrackerPro™ - Road Map

  • Time Tracker
    One-click sign-in/sign-out
  • Accounting
    Balancing and keeping on top of Cash flow
  • Projects
    Group Jobs and create Jobs based on similar details
  • Admin
    Manage Admin Users and Roles

Continuous improvements

We strive to improve the CrowdTrackerPro™ on an ongoing basis and reinvest our profit directly back into further development and support.

We develop the system in a secure stand-alone environment, before we release updates to our clients free-of-charge.

Software Requirements and Compatibility

Although the software is accessible from any device with browser support and internet connectivity, the software are officially supported for devices with:

  • Internet Connection of at least 8Mb/s
  • Chrome Browser (v64.0.3282 and higher)
  • 19” Screen size with a 1920x1080 resolution.

CrowdTrackerPro™ - Version History

  • v3.4 - Job Types
    Additional Job Types are available
  • v3.3 - Customised emails
    Agents can now send custom emails to clients/productions
  • v3.2 - Time Tracker
    One-click sign-in/sign-out with the advanced Time Tracker
  • v3.1 - Auto Overtime Calculation
    More advanced calculations like overtime and minimum wage
  • v3.0 - Fittings, Auditions and Self-Tapes
    More requests possible like: Fittings, Auditions and Self-Tapes
  • v2.8 - More Control added
    Additional configuration options for Admin and Productions
  • v2.6 - Timesheet feature added
    With Timesheets the agent or AD can record call and wrap times and rates per artist or in bulk.
  • v2.3 - Job Roles and Search Filters added
    Agents and AD can asssign Job Roles to artists. Agents and ADs can also use more filters to refine data.
  • v2.1 - Artist Portal added
    Through a dedicated Artist Portal, artists can sign up in a secure, stand-alone and dedicated area for each Casting Agency.
  • v1.6 - Invoice feature and SMS Text option added
    Added Invoice feature and integration with third-party SMS Text service
  • v1.2 - CrowdTrackerPro™ launched
    Added dedicated Production portal
  • v0.7 - CrowdTrackerPro™ Beta
    Basic ABC Booking Management. Availability Check, Booking Confirmation and Check-in